1. Introduction
Welcome to www.todkarsanjeevani.com This Refund Policy outlines the terms and conditions under which refunds are processed for products or services purchased through our Site. By making a purchase, you agree to the terms of this Refund Policy.
2. Eligibility for Refunds
We offer refunds under the following conditions:
- Defective or Damaged Products: If the product you received is defective, damaged, or not as described, you may be eligible for a refund or replacement.
- Incorrect Orders: If you received the wrong product or service, you are eligible for a refund or replacement.
- Service Issues: If you experience issues with a service purchased through our Site, please contact us to discuss possible resolutions or refunds.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at contact@todkarsanjeevani.com within 14 days of receiving the product or experiencing the service issue. Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged items).
- Return Authorization: If applicable, we will provide instructions for returning the product or processing your refund request. Please follow these instructions carefully to ensure a smooth refund process.
- Processing Time: Once we receive your return or refund request, we will review it and notify you of the decision within 14 business days. If approved, refunds will be processed using the original payment method.
4. Non-Refundable Items
Please note that certain items or services are non-refundable, including but not limited to:
- Digital Products: Downloadable products, e-books, and online courses.
- Customized or Personalized Items: Products that are made to order or customized.
- Gift Cards: Gift cards cannot be refunded or exchanged.
5. Shipping Costs
- Return Shipping: If you are returning a product due to an error on our part or a defect, we will cover the return shipping costs. For other returns, you may be responsible for the return shipping costs.
- Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable, except in cases where the return is due to an error or defect.
6. Exchanges
If you would like to exchange a product for a different size or color, please contact our customer service team for assistance. Exchanges are subject to product availability and may incur additional shipping costs.
7. Refunds for Subscription Services
For subscription services, refunds are processed on a case-by-case basis. If you wish to cancel your subscription and request a refund, please contact us at contact@todkarsanjeevani.com before your next billing cycle.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site or purchase of products/services after changes are made constitutes your acceptance of the revised policy.
9.Contact Us
If you have any questions or need assistance with your refund request, please contact us at:
www.todkarsanjeevani.com
Email Id: contact@todkarsanjeevani.com